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Warranty and return policy

Refusal of acceptance and payment for Goods with adequate quality

"Goods with adequate quality" mean the serviceable undamaged Goods, which fit completely for their intended use. 

At the time of Goods transfer the Buyer has the right to refuse the purchase of Goods of adequate quality or any of their part without any reason. In this case, the Buyer is obliged to cover the expenses of Seller, incurred in connection with the fulfillment of obligations for Goods delivery. 

 

Return and exchange of Goods with adequate quality

The Buyer, who accepted the Goods with adequate quality, has the right to return it to the Seller (give notice of intention to return) within 7 calendar days since the date of Goods receipt. However, the return is eligible subject to following conditions:

The goods were not used and the marketable state, package and consumer performance of Goods remained intact;

The Goods are not included in the "List of non-food Goods with adequate quality not allowed to be returned or exchanged for the similar Goods with other size, shape, dimensions model, color or scope of supply" (approved by Russian Federation Government Regulation no. 55 of January 19, 1998 as revised by Russian Federation Government Regulation no. 1222 of October 20, 1998 and no. 81 of February 06, 2002) as not eligible for return. 

The Buyer, who accepted the Goods with adequate quality, has the right to exchange (give notice of intention to exchange) to the similar (having similar functional attributes) Goods within 14 calendar days since the date of Goods receipt. However, the return is eligible subject to following conditions:

The goods were not used and the marketable state, package and consumer performance of Goods remained intact; 

The Goods are not included in the "List of non-food Goods with adequate quality not allowed to be returned or exchanged for the similar Goods with other size, shape, dimensions model, color or scope of supply" (approved by Russian Federation Government Regulation no. 55 of January 19, 1998 as revised by Russian Federation Government Regulation no. 1222 of October 20, 1998 and no. 81 of February 06, 2002) as not eligible for return. 

By Buyer's request the Seller returns (or exchanges) the Goods within reasonable time in the point of delivery. The return (exchange) is documented by Buyer's Application Form with mandatory affixture of sales slip or consignment note as the proof of Goods purchase from the Seller.

 

List of non-food Goods with adequate quality not allowed to be returned or exchanged for the similar Goods with other size, shape, dimensions model, color or scope of supply:

 

Approved by Russian Federation Government Regulation no. 55 of January 19, 1998

as revised by Russian Federation Government Regulations no. 1222 of October 20, 1998 and no. 81 of February 06, 2002)

 

Goods for prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textile and other materials, medical tools, instruments and devices, oral hygiene products, ophthalmic lens, infant care items), medicinal products.

Personal hygiene products (tooth brushes, hairbrushes, hair clips, hair curlers, wigs, chignons and other similar products).

Perfume and cosmetic products. 

Textile products (cotton, linen, silk, woolen and synthetic fabrics, products made of nonwoven materials such as tapes, braid, lace and others); cable products (wires, cords, cables); building and finishing materials (linoleum, film, floor carpeting, etc.) and other products that are sold per meter.

Sewn and knitted items (underwear, hosiery). 

Products and materials in contact with foodstuffs made of polymeric materials, including the single-use items (table- and kitchenware and utensils, containers and packaging materials for food storage and transportation).

Household chemicals, pesticides and agrochemicals. 

Domestic furniture (furniture suites and sets). 

Precious metal jewelry, with precious stones, made of precious metal with inserts of semi-precious and synthetic stones, faceted precious stones. 

Car vehicles, motorbikes and bicycles, trailers and numbered aggregates for them; mobile labor-saving devices for agricultural works; leisure boats and other water sports equipment for household use.

 

Technically sophisticated household appliances with the established warranty periods (metal-cutting and woodworking machines for household use; domestic electrical machines and appliances; domestic computing and reproducing devices; photo- and motion-picture equipment; telephone sets and fax machines; domestic communications electronics equipment; electric musical instruments; electronic toys; household gas equipment and devices).

Civilian weapon, the main components of civilian and duty fire arms, ammunition for them.

Animals and plants. 

Non-periodical publications (books, brochures, albums, cartographic and printed musical editions, sheet-like art editions, yearbooks, booklets, publications reproduced on the technical data storage media). 

 

Consequences of sale of Goods with inadequate quality

In case of purchase of Goods with defects or major deficiencies of quality, completeness, packaging or any other, the non-conformity of Goods to the mandatory requirements of Law and/or purchase-and-sale contract as well as non-conformity to the declared goals of their use, the Buyer has the right to file a corresponding claim to the Seller within the warranty period established for these Goods and to demand at his own discretion:

free of charge elimination of defects;

adequate price reduction;

exchange of defective Goods for the similar Goods;

termination of purchase-and-sale contract and refund of money paid to the Seller.

The Seller is obliged to settle all claims of the Buyer to the transaction within the time established by Law "On Protection of Consumer rights".

 

Refund of money to the Buyer for the terminated transaction

The money refund to the Buyer for the terminated transaction shall be executed within 10 days from the date of filing application for money refund with the attached cashier receipt and subject to the return of these Goods directly to the Seller at this time. 

The money can be returned in the Seller's cashier office. To receive the cash money, the Buyer must produce the identification document.